terms & conditions.
Please read these booking conditions carefully as they form the basis of your contract with Olive Lounge Restaurant and Bar.
Making a booking
When making a booking or booking enquiry you accept that any special requests cannot be guaranteed due to various factors such as availability of tables, dates, party sizes, etc.
Your responsibility for your booking
By making a booking, you confirm that you are at least 18 years old at the time of booking and are authorised to make the booking. It is your responsibility as the party leader to ensure that the other party members are aware of, and agree to comply with, these booking conditions where applicable.
If you want to change your booking
If you wish to change your booking in any way after it has been confirmed, we will do our utmost to make these changes, but it may not always be possible to do so. Any request for changes to be made must be from the person who made the booking.
Please contact the restaurant so that we can see if we can accommodate your request, either by telephone or email.
If you want to cancel your booking
If you reserved your table online, you can cancel your reservation via the booking function on the website. Simply search using the email address you used and it will show your current booking. You can then cancel it as necessary.
If you made your reservation over the telephone or in person, please call the restaurant as soon as possible. During busy times, or if the restaurant is not currently open, it may not be possible to answer your call, so please send us an email to: [email protected]
If we change or cancel your booking
It is unlikely that we will have to make any changes to your confirmed booking or cancel it, however, occasionally, we may have to make changes after bookings have been confirmed. Whilst we always endeavour to avoid making changes and cancellations, we must reserve the right to do so.
If we cancel or make a change to your booking, we will inform you as soon as reasonably possible via the method in which you booked originally.
Force Majeure
We will not pay you compensation if we have to cancel or change your booking in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riots, industrial disputes, terrorist activity and its consequences, natural or nuclear disasters, fire, adverse weather conditions, epidemics and pandemics, or unavoidable technical problems.
Damage to property
Payment for any damage or losses must be paid directly to Olive Lounge Restaurant and Bar prior to departure from the restaurant.
If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking or with us.
Complaints
If you have a problem during your visit, please inform the restaurant manager immediately.
Use of the information you give us
By making a booking, you, on behalf of yourself and your party, consent to our use of your personal data in accordance with our Privacy Notice. Please see the Privacy Notice on our website to find out how we will process your personal data.
You have the right to opt out of any mailings/newsletters at any time.
Simply send an email with the subject - UNSUBSCRIBE - to:
These Terms and Conditions were updated on 3rd January 2024 showing revised means to amend your booking.